Terms of service

Last updated: May 30, 2026

Welcome to Hazel Hair. By using our website and placing an order, you agree to the following Terms and Conditions.

1. General

This website is operated by Hazel Hair. Throughout the site, the terms “we”, “us”, and “our” refer to Hazel Hair.

By visiting our website or purchasing from us, you agree to follow these Terms and Conditions.

2. Products

We sell hair extensions, wigs, hair pieces, beauty products, fashion accessories, and related items.

Product photos are provided for reference. Actual product color, shade, length, or appearance may slightly vary due to lighting, screen settings, product batches, or styling.

Customers are responsible for checking product details before placing an order.

3. Prices

All prices are shown in the currency displayed on the website. Prices may change without prior notice.

We reserve the right to correct pricing errors, product information errors, or availability errors at any time.

4. Orders

After placing an order, customers may receive confirmation by website, phone, WhatsApp, SMS, or email.

We reserve the right to cancel or refuse any order if:

Product is out of stock
Customer information is incorrect
Payment is not completed
Fraud or suspicious activity is detected
Delivery location is not serviceable

5. Payments

We may accept payment methods such as:

Online card payments
Bank transfer
Cash on delivery, where available
Other payment methods shown at checkout

Online payments are processed through secure third-party payment gateways. We are not responsible for payment delays, bank issues, or gateway errors outside our control.

6. Delivery

Delivery time may vary depending on location, courier service, public holidays, weather, or other external reasons.

Customers must provide correct contact numbers and delivery addresses. We are not responsible for delays or failed delivery caused by incorrect customer details.

Courier charges may apply and will be shown during order confirmation or checkout.

7. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers should read the Return & Refund Policy before purchasing.

8. Customer Responsibilities

Customers agree to:

Provide accurate order and delivery information
Check product details before ordering
Be available to receive delivery
Use products according to proper care instructions
Contact us quickly if there is an issue with an order

9. Website Use

Customers must not misuse our website, attempt unauthorized access, copy content without permission, or use the website for illegal purposes.

10. Intellectual Property

All website content, including product photos, text, logo, brand name, design, and graphics, belongs to Hazel Hair or its content providers.

No content may be copied, reused, or distributed without permission.

11. Limitation of Liability

We are not responsible for indirect losses, loss of profits, delays caused by third parties, courier issues, payment gateway issues, or customer misuse of products.

Our liability is limited to the value of the product purchased, where applicable.